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TQM Manager in West Fargo, ND at Doosan Bobcat

Date Posted: 2/5/2018

Job Snapshot

Job Description

Build Your Future with Bobcat and Doosan! We want people with...BIG goals, BOLD dreams and an INNOVATIVE spirit!

Job Information

The TQM Manager is responsible for executing and reporting TQM strategies and governance for NAO; collaborating with other regional TQM offices and the global TQM office; updating and improving an NAO Business Management System; ensuring ISO compliance and certification; organizing NAO Quality Board; managing customer satisfaction systems, processes and results.

Role & Responsibility

TQM Governance

  • Implement TQM governance process and monitor progress through formal, continuous assessments.
  • Serve on OPEX/TQM Council.
  • Responsible for organizing NAO Quality Board.

Functional Capability

  • Drive adoption of a customer-centric philosophy by bringing awareness of deficiencies in current state to managers & employees of each function, assisting them in developing their plan to improve and tracking their progress

TQM Strategy

  • TQM Road map communication and implementation

ISO Compliance

  • Ensure compliance with ISO regulations at all sites.
  • Execute external and internal ISO audits to meet and exceed requirements.

Business Management System

  • Document all standard work, processes and tools that is accessible to all employees to ensure proper training and consistency & continuity of work performed

Resource Prioritization

  • Manage initiatives within North American region-wide project prioritization process to ensure priority projects are staffed appropriately to effectively complete projects in the shortest time possible

Customer Satisfaction

  • Manage the system, process and budget for measuring End-user customer satisfaction.
  • Access results drive awareness internally and to dealer channel.

Job Requirement

  • Travel required:10 - 24 % travel
  • Education required: Bachelor’s Degree in Engineering, Business Administration, Management, or related field
  • Experience required: 7>10 years
  • LSS Belt Certifie - Green required, Black preferred
  • Experience with TQM processes and initiatives.
  • Experience with Quality systems and processes.
  • Thorough understanding Key North American AOPO and LRP goals and objectives, key business processes and governance practices, operations and NAO business systems.
  • Strong business acumen and attention to detail.
  • Ability to effectively communicate and implement change management initiatives.
  • Effective process-driven mindset, while still able to execute/deliver results
  • Experience preferred in product management, operations, quality, supplier development, and logistics.


The TQM Group’s responsibility is to work with all the company functional areas to:

  • Identify customer touch points
  • Understand key responsibilites impact the customer
  • Prioritize key responsibilities to work on
  • Develop a strategy to improve performance
  • Determine how to measure and monitor progress on key responsibilties


  • Gaining buy-in from all employees across all functional areas to create a customer-centric culture
  • Maintaining focus on establishing the foundation for long term sustainable success while simultaneously assisting the organization in achieving short term results
  • Leverage existing processes and structures where possible to avoid redundancies and duplication of efforts

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263.