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Telematics Manager-Heavy Equipment in Suwanee, GA at Doosan Bobcat

Date Posted: 9/20/2018

Job Snapshot

Job Description

Job Information

The Telematics Manager will develop and implement the strategy/execution of DoosanConnect Telematics solution(s) for the Heavy Equipment business. This includes driving the execution of an array of cross-functional digital solutions that create incremental revenue, profit, cost savings or cost avoidance for the organization.

Role & Responsibility

Set Strategy and Drive DoosanCONNECT Initiative

  • Understand data availability and functionality of DoosanCONNECT system
  • Identify, prioritize, and validate Internal/external customer telematic needs and find use cases
  • Visualize and develop a plan to produce telematic solutions/reporting to meet business needs through sales, marketing, parts and service programs including machine data analysis
  • Design new business model or commercial program by working with cross-functional team to capture true opportunity of telematics solutions based on solid understanding of each function’s day to day business
  • Analyze expected financial impact of commercial program and track the performance of the program through the AOP target

Manage and Enhance DoosanCONNECT Solution/Process

  • Improve website interface and functionality of current system based on deep understanding of VOC/VOD
  • Validate new telematics device developed by global R&D and launch in North America. Manage local device vendor
  • Enhance telematics related process such as subscription renewal, troubleshooting, machine association and dealer data support structure.
  • Work with Doosan Dealers to find the most efficient ways to deliver needed data from Parts, Sales, and Service to increase customer satisfaction and machine uptime
  • Develop sales/marketing material such as video clips, brochure, etc. to promote telematics system
  • Streamline internal process working with other functions in North America and the Global telematics team in Korea

Conduct Dealer Training

  • Improve dealer’s usage rate of DoosanCONNECT through diverse communication strategies
  • Perform face to face dealer training on site for targeted dealers to enhance their understanding level of DoosanCONNECT by utilizing improved training material
  • Leverage other training resources such as dealer development team and product management team

Identify New Tech and New Business Opportunity

  • Research the latest technology which could be linked with telematics solution to strengthen company’s strategic digital business 

Job Requirement

  • Drive participation to the monetization and commercialization of the company’s digital business transformation.
  • Deal with steep learning curves, unstructured and complex problems both regionally and globally.
  • Eliminate the silo of information by working with I.T. to consolidate and integrate all core platforms (front office, back office and middleware).
  • Ability to communicate with all levels of employees/dealers from technical to non-technical clients, establish high level of credibility with all levels of the organization.
  • Outstanding analytic/problem solving competency.
  • Understand and act on what’s best for the company, channel and customer
  • Persuade company, channel and end user to capitalize on identified opportunity.
  • Creative strategic problem solving and structuring/logical thinking
  • Demonstrate business acumen
  • Ability to understand data structure and to find implication through data analysis
  • Demonstrated ability to effectively communicate, persuade and influence for dealer training and internal communication
  • Strong in vision, ideas and executions
  • Passion and responsibility to make aspirational goal achieved
  • Ability to cultivate productive working relationships with internal stakeholders and business partners
  • Proactively find improvement point and try to enhance in innovative/creative ways
  • Education:  Engineering, Information Technology, or Business Administration Bachelor's Degree Required
  • Experience:  5>7 years
  • Experience required in construction equipment industry, auto industry or related industry, and in strategic project management
  • Experience required in Telematics system or remotely communicated through digital platform
  • Experience preferred in creating new business model or new profit with an innovative way, process building, testing and management, data analysis and visualization and in managing cross-functional task force team as the control tower
  • Travel:  50%

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 678-714-6905.