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Supplier Quality Engineer in Bismarck, ND at Doosan Bobcat

Date Posted: 4/29/2019

Job Snapshot

Job Description

Who we are

Doosan Lentjes is a global provider of processes and technologies for energy generation from both sustainable and conventional fuels. Headquartered in Ratingen, our specific areas of expertise include circulating fluidised bed boilers, key technologies for the generation of energy from waste and sewage sludge, as well as, flue gas cleaning systems. As we understand that our people are our most valuable resource, we put extensive efforts into recruiting and developing the very best talents of tomorrow.

Job Information

Maximize recovery of warranty expense caused by supplier component failures by completing root cause analysis on warranty claims not fully paid and negotiation with suppliers to resolve disputed claims. Review supplier warranty claim reimbursement responses and complete additional root cause analysis to ensure maximum valid expense recovered and support terms of agreements and settlements.

Role & Responsibility

Role Type

(Team Member)


Senior Manager

Function Leader

Division Leader

Business Leader



Main Responsibility


Program Development and Improvement

• Maintain Warranty Recovery backlog for field claims via Bobcat Company's Supplier Information Center ("BSIC" or "supplier portal"). • Perform analysis on claim data to support negotiation and work with technical staff to determine root cause / verify supplier responsibility. • Evaluate field and internal failures on engineered components by utilizing problem solving and Pareto analysis tools. • Maximize recovery of warranty expense caused by supplier component failures via negotiation with suppliers to resolve disputed claims. • Communicate directly with other operational departments as necessary through oral and written presentation to determine root cause of disputed claims and assure resolution of quality related issues. • Collaborate with technical staff to review supplier disputed claims to determine correct responsibility and reassign to appropriate supplier or internal group. • Develop and maintain supplier warranty history in support of supplier agreements and settlements. • Negotiate with suppliers concerning responsibility for field failures and field modification costs associated with their failed component. • Develop and continuously improve methods to support receiving, shipping and reviewing of failed components • Conduct BSIC system training for suppliers and internal employees. • Provide BSIC system support/improvements.

Job Requirement

Education &

Education (including major)

Certificate (license)

Engineering-General - Bachelor’s Degree

Engineering-Mechanical - Bachelor’s Degree

Six Sigma

Knowledge & Skill



Bachelor’s Degree – Engineering (Mechanical, Electrical, Manufacturing, Quality, or Design).

Lean Six Sigma Greenbelt Certification preferred.

2-5 years’ business experience.

Hydraulic and electrical system functional knowledge.

Comprehensive knowledge of Bobcat products.

Strong troubleshooting and problem solving skills.

Strong data analysis & reporting abilities.

Effective negotiating skills.

Effective verbal & written communication skills.

Excellent organizational, prioritization and planning skills.

Fluency in MS Office Suite (strong proficiency with Excel required).


0>2 years

Travel Standard

< 10%

Experience Description

Global Breadth

Multi-Country (> One Country)

Revenue Magnitude

Prerequisite Training

Training course & level (High/Mid./Low)




Difficulties & area of focus when carrying out job (position)

This position must determine if the payment received by a supplier for a failure is adequate. If not, negotiation must be held with supplier to resolve dispute.

Root cause analysis supporting negotiation of new Supplier contracts and interpretation of existing supplier contracts.

Maintaining the Warranty (field failure) return parts system.

What we offer you

  • An international working environment and a pleasant business environment
  • An interesting and diversified area of work
  • Professional and personal training
  • Family-friendly organisation of working time

Does this sound exciting to you and do you find yourself in this position? If you would like to be a part of the Doosan family, please send your CV and application including your salary expectations to:

We look forward to meeting you!