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Product Service & Training Manager-Engine BG in Itasca, IL at Doosan Bobcat

Date Posted: 6/3/2018

Job Snapshot

Job Description

Job Information

The Product Service & Training Manager will manage, develop, and grow aftermarket sales for the Doosan Infracore Engine Business Group (DI-EBG) through the business channels.  They will also research and resolve technical problems, proactively promote aftermarket sales and marketing programs via outbound calls, and manage dealer training programs.  This role will work closely with the DI-EBG in Korea, and American markets, on technical issues of Service, Development, and Quality.

Role & Responsibility

Communication of Product Concerns

  • Lead the effort in identifying and prioritizing product issues and assist in solving these Service, Development and Quality, issues related to OEM companies and Dealers, to improve quality and reliability with the goal of achieving total customer satisfaction.
  • Investigate and report the information for technical issues to DI-EBG as needed (Failure parts, end-user’s working conditions, etc.)
  • Relationship management–develop and maintain a positive working relationship with OEM companies and Dealers.
  • Assure all product service calls and e-mails are answered and managed promptly and accurately.
  • Judge the claims reported from OEM companies and Dealers.
  • Perform engine inspections and parts replacement for quality issues

Product Update Training

  • Coordinate and conduct service training sessions
  • Develop and create Dealer training materials
  • Assess training needs and determine procedures and methods of training on an ongoing basis.

Job Requirement

  • Extensive technical knowledge of Diesel Engines including mechanical and electronical control type.
  • Basic Technical knowledge of Bobcat products
  • Understanding of mechanical and operational requirements of generators.
  • Understanding of mechanical and operational requirements of construction equipment
  • Good understanding of OEM and distributors' roles in distributing product
  • Ability to read and understand technical drawings, wiring diagrams, structured BOMs
  • Emergency needs- Must exercise sound business judgment to assess emergency needs and execute processes effectively to meet critical customer needs.
  • Understand system order flows to determine root cause of engine failures and provide appropriate solutions.
  • Vision to see the high level business goals and how to translate that to the operational actions they take each day, develop and enhance related works process/systems/tools in their work.
  • Positive 'can do' attitude
  • Excellent written and verbal communication skills
  • Self-motivated and results oriented with proven problem solving ability
  • Good interpersonal communication and presentation skills.
  • Ability to effectively utilize personal computer including Windows applications (MSWord, PowerPoint, Excel, Email, etc.)
  • Ability to multitask and function in a fast paced environment
  • Able to travel internationally
  • Education:  Bachelor’s Degree, Engineering Preferred
  • Experience:  5>7 years, 5 + years Product Service/Training Experience
  • Travel:  10-24%

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