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Product Service Manager in Bismarck, ND at Doosan Bobcat

Date Posted: 2/9/2018

Job Snapshot

Job Description

Build Your Future with Bobcat and Doosan! We want people with...BIG goals, BOLD dreams and an INNOVATIVE spirit!

Job Information

This position provides a communication link between the field (District Service Managers, Dealers, etc.) and internally with Product Management, Quality, Parts, Engineering, Manufacturing, Sourcing, and Product Liability teams. The focus of this position is on product issues, emerging issue discovery, prioritization, resolution and continuous improvement. External relationships are built with the company's dealerships and customers for the purpose of information, fact gathering and sharing.

Role & Responsibility

New Product Development

  • Hold an active role in new product development through support, communication and voicing the needs of customers and dealers relative to current product quality, reliability and serviceability.

Communication of Product Concerns

  • Lead the effort in identifying and prioritizing product issues and assist in solving these issues to improve quality and reliability of the assigned product line with the goal of achieving total customer satisfaction.
  • Proactively communicate product information in a clear, concise, consistent to keep the company's field staff and the company's dealer service, sales and parts personnel informed and up-to-date.
  • Make recommendations regarding field modifications related to product line responsibility. Assist in generating appropriate justification, internal documentation and communication to our dealers, field staff and end users.
  • Provide up-to-date product quality and performance status to Manufacturing, Produce Management, Quality and Engineering based on customer, dealer and warranty data.

Product Update Training

  • Conduct or supervise product update training regarding product improvements and new product introductions. These are held on dealer level as well as internal to the company's field staff on a worldwide basis.

Job Requirement

  • Bachelor’s Degree preferred - Engineering or Technical
  • Minimum of two years of hands-on equipment operation experience with construction or agricultural type equipment
  • Technical product knowledge and aptitude
  • Effective cross-functional teamwork skills
  • Excellent communication and interpersonal skills
  • Strong time management skills and priority focus
  • MS Office Suite proficiency
  • Travel Required:15-25%

The world-renowned brands that make up Doosan Bobcat produce industry-leading compact and heavy construction equipment, attachments, air compressors, lighting systems, generators and articulated dump trucks. Doosan Bobcat is a part of the Doosan Group, which employs 43,000 people in 38 countries worldwide. With people at the core of who we are, we believe the growth of our people will lead to the continued growth and success of our world-class company. Our team of dedicated employees is the backbone that allows us to provide construction equipment solutions that help our customers build the world of tomorrow. Wherever you find us, you’ll hear the sounds of progress, see the results of our people and feel the rhythm of transformation in everything we do.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-476-4263.


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