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End User Computing Analyst in West Fargo, ND at Doosan Bobcat

Date Posted: 7/9/2018

Job Snapshot

Job Description

Location : West Fargo 

Build Your Future with Doosan! We want people with...BIG goals, BOLD dreams and an INNOVATIVE spirit!

Job Information

This position acts as the primary interface to the end user computing services that are supported by the Information Technology Department to effect real time problem analysis and resolutions. Works directly with customers to provide services and help to resolve a variety of computing and network device problems.

Role & Responsibility

  • Responds to situations where standard procedures have failed in isolating or fixing problems. 
  • Handles problems that the first-tier of help desk support is unable to resolve.  May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem
  • Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
  • Simulates or recreates user problems to resolve operating difficulties.   Recommends systems modifications to reduce user problems.
  • Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone for remote users, and/or (2) decide proper level of escalation and maintenance required to solve and prevent problems.
  • Performs Level I system administration functions.
  • Maintains Hardware and Software inventory compliance.
  • Maintains currency and high level of technical skill.
  • May direct the activities of lower level Technical Support Analysts (or Co-ops) to contribute to the overall performance of the Technical Support / IT operation.
  • Demonstrate ITIL principles in actions.
  • Maintain/enforce all End-User related IT policies/guidelines/procedures.
  • Maintain/enforce support standards for hardware & software

Job Requirement

FORMAL EDUCATION REQUIREMENT:

Associates Degree, Information Technology

EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED

  • Basic job standards include: basic computer skills, ability to follow written instructions.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Prior Desktop/Help Desk experience preferred.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Minimum Experience:  0>2 years
  • Travel Standard:< 10%

A close affiliate of Doosan Bobcat, Doosan I&C America is the primary provider of managed IT services to the world famous Bobcat Company.  Beyond Bobcat, Doosan I&C provides IT services to a wide variety of Doosan affiliates all over the world.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-222-5920.